Q. How to book?
A. Select the holiday package or hotel accommodation service you need.
Select the holiday package, note the starting date and the cost. Click on the “book now” button.
Then fill in the required details and make payment through our secured payment gateway. Make sure it is https.
You receive a confirmation email and a phone call from us.
Q. What is included in holiday package or hotel room bookings?
A. When you open the relevant holiday package package page or the hotel booking page,
you will see a note at the bottom that lists inclusions and exclusions. Each package or hotel booking has different inclusions and exclusions.
You will need to check thoroughly. If still in doubt, call us.
Q. Is it possible to book without a credit card?
A. At this time we accept payment only by credit cards for holiday packages and for hotel bookings so you must have a valid credit card.
Q. Can I book by phone?
A. Yes. Give us a call on our helpline number and our representative will guide you through the booking process.
We will follow this up with an email or a printed letter through post if you do not have access to online facilities.
You need to make payment to confirm the booking.
Q. Can I book by email?
A. Yes, you can book by email and we will respond by email. You will need to make payment to confirm the booking within
the time limit specified failing which bookings will be considered null and void.
Q. Can I book for a group?
A. Yes, you can call our helpine number and leave a message. Our group booking expert
will get in touch with you and discuss your requirement leading to a group booking for holiday packages
or hotel accommodation. Payment for group will have to be made by one individual and by credit card.
Q. Can we get a discount for group booking?
A. Our group tour expert will discuss all these matters and you will get the best possible deal.
Q. How do I know my booking is confirmed?
A. Provided you have submitted all details and have made the appropriate booking payment,
we will send a confirmatory email to your email address and the email will include all details along with a
unique reference number for future correspondence. You can also log in to your account and view your booking status online.
Q. What if I do not have a confirmation by email or online?
A. If you cannot view confirmation online or have not received an email, please phone us and also send an email message to our email address.
Q. How to book hotels not listed on your site?
A. You have to send an email to us or call us on our phone and we will respond to discuss your booking.
If it is possible you will be informed accordingly and you can book.
Q. I have not received email reservation confirmation. What to do?
A. First check your spam folder to see if our email has been diverted to the spam folder.
If not, please email us or phone us and state full details of the hotel or the holiday package you have selected.
Q. What are usual check in and check out times for hotels?
A. The usual check in time is 4 PM local time. Hotels may have various check out times such as 12 midnight or 24 hour
checkout or 2 PM according to each hotel’s policy. Please check and make sure.
Q. Will hotel reserve my room if I am going to be late?
A. If you hold a confirmed booking through us, the hotel will hold your room until 8AM the next day after your planned arrival time and date.
Q. If I arrive earlier than the prescribed check in date and time, is my reservation valid and do I get accommodation?
A. If you plan to arrive earlier on the date you booked, let us know in advance and we will
coordinate with hotel staff to accommodate you in a room, if it is available.
Q. Is it necessary to show ID proof at the time of check in?
A. Hotels will ask for ID proof. You can show voter ID, driving license,
copy of passport or any other valid photo ID with residence proof. Some hotels may ask for
identification of both husband and wife if you check in as a couple and may refuse accommodation
if either is not able to provide it. Please check before you book.
Q. Is it possible to change name on reservation of hotel?
A. Yes it is provided you let us know in advance so that we can coordinate with hotel.
If you are booking on someone’s behalf, you must specify guest’s name at the time of reservation.
Failure may result in refusal by hotel.